"Touching Our Users"
We manage the communication with our users to enhance their gaming experience and to provide them support services that are unrivaled. Our aim is to give them the right content at the right time from the right channel. We also solve their problems and make sure they get the most out of our games. Do you want to keep our games fascinating and absorbing for our players?


Community Manager - Expat


We have products that currently serve tens of millions of users in the US on a daily basis. We believe the only way to achieve this is to maintain our approach of continuously learning, evolving and striving for the best as a team. We have compact teams that are working very autonomous and closely together. We are all speaking English and delighted to work in a multinational environment. Our office is located in Istanbul, right next to the Bosphorus. We are working in a very casual environment - no dress-codes, great food, weekly birthday celebrations and off-sites.

Community Team is responding to our millions of daily active users’ needs on a daily basis. We are looking for native English speakers that are passionate and forward-looking in their approach to customer support and community management.

As a Community Manager you will manage ongoing customer support services from our office in Istanbul, Turkey. You will be responsible for responding to all types of user concerns and implementing solutions. You will partner with other related teams to support our users in the best possible way.

Here’s what you’ll be doing:

  • Collecting and processing incoming user tickets and responding to their needs
  • Identifying opportunities to improve customer support standards
  • Actively using our products and having expert level knowledge about them
  • Identifying and analyzing issues, patterns and trends in user requests
  • Analyzing user structures, behaviors, statistics and generating reports based on community feedback
  • Working closely with other teams to ensure there is an effective feedback loop between our users and the product team

Desired skills and experiences:

  • 1+ years of job experience
  • Native speaker of American English
  • Analytical skills with a very careful attention to detail in every step of operation and analysis
  • Ability and willingness to self-explore and learn
  • An understanding of statistics and the most key indicators relevant for Customer Service and Community Management

Working at Peak:

  • Fast-paced environment with a tight-knit and collaborative culture
  • Relevant conferences abroad to stay up to date with the latest industry trends
  • Team events and trips
  • We support your personal and professional development with challenging projects and regular feedback
  • Full health benefits


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